Privacy Policy

Protecting your privacy is a priority for us. This privacy policy explains how we collect, use, and protect your personal data when you use our online platform for live assistance with electronic vignette purchases and vehicle registration validation.

Data Controller

The data controller responsible for your personal data is our company, located at Česká 12, 301 00 Plzeň, Czech Republic.

Information We Collect

We collect personal data that you provide voluntarily during your interactions with our service, including but not limited to:

• Your full name and contact details;
• Vehicle information for registration validation;
• Payment details related to electronic vignette purchases;
• Communication records during live assistance sessions.

How We Use Your Data

Your personal data is used strictly for purposes related to providing and improving our services, including:

• Processing and validating vehicle registration;
• Assisting with electronic vignette purchases;
• Responding to your inquiries and providing customer support;
• Complying with legal obligations and preventing fraud.

Legal Basis for Processing

Our processing of your personal data is based on:

• Your consent where applicable;
• Performance of a contract related to the services provided;
• Compliance with legal requirements;
• Legitimate interests pursued by our company, such as service improvement and fraud prevention.

Data Sharing and Transfers

We do not sell or rent your personal data to third parties. We may share your information with trusted partners and service providers who assist in delivering our services, subject to confidentiality agreements and GDPR compliance. Any international transfers of personal data outside the European Economic Area will be safeguarded in accordance with applicable data protection laws.

Data Retention

Your personal data will be retained only as long as necessary to fulfill the purposes for which it was collected, including for compliance with legal and regulatory requirements.

Your Rights

You have the right to access, rectify, or erase your personal data, restrict or object to processing, and request data portability. To exercise these rights, you can contact us at our physical address:

Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

Cookies and Tracking

Our online platform may use cookies and similar technologies to enhance user experience and analyze usage patterns. You may adjust your browser settings to manage cookie preferences.

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Continued use of our service constitutes acceptance of any updated policy.

Contact Information

For any questions or concerns regarding this privacy policy or our data practices, please contact us by mail at the address above.